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Security and Data Privacy

    Your trust, our priority

    At Tuned Global, we know that entrusting us with your music, audio or video streaming platform means you’re relying on us not just for world-class XR, but also for steadfast protection of your data and your users’ experience. That’s why security and privacy aren’t add-ons for us. They are built into every layer of our technology stack, process, and culture.

    From rigorous certifications to continuous monitoring and staff training, we make it our mission to ensure your platform is safe, compliant and resilient.
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    Enterprise-grade security, built in

    We’re proud to be SOC 2 Type 2 and ISO 27001 certified, affirming that our systems and processes uphold the highest standards for data security, confidentiality, integrity, and availability. These certifications are not just a one-time audit—they verify ongoing compliance, ensuring our controls are active, monitored, and aligned with global standards such as GDPR, HIPAA, and other local privacy laws.

    By meeting these rigorous requirements, we also help simplify compliance and vendor risk management for our partners—accelerating onboarding and reducing the need for lengthy security assessments.

    Proactive security monitoring & defence

    Real-time protection and threat detection
    Security is never static. Tuned Global employs a proactive approach using best-in-class tools to continuously monitor and protect against vulnerabilities, threats, and anomalies. This ensures that our clients’ data is not only stored securely, but also actively protected 24/7.

    We complement this technological vigilance with human expertise—our staff regularly participate in IT security training programmes and conferences to stay informed about evolving threats and defences.
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    Robust encryption and access controls

    End-to-end data encryption
    All data—whether in transit or at rest—is encrypted using industry-standard encryption protocols, powered by AWS and other leading encryption providers. We also enforce role-based access controls (RBAC) and multi-factor authentication (MFA) throughout our infrastructure to ensure only authorised personnel can access sensitive systems and data.

    Accountability and response readiness

    Full audit trails and incident response
    Transparency is critical in maintaining trust. That’s why we provide comprehensive audit trails for all data access and system interactions, backed by AWS CloudTrail and Security Hub. In the rare event of an issue, our incident response protocols are designed for rapid detection, response, and resolution—ensuring your services remain secure and resilient with minimal disruption, even in the face of potential threats.
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    Let’s discuss how we can help power your next streaming experience securely, compliantly, and at scale.
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